When will my order ship?

Orders placed by 12 Noon EST will ship same-day. Most orders placed after the 12 Noon EST deadline will ship the next business day. Keep in mind that weekends and holidays are not considered business days by Greystoybox

All orders are shipped in plain brown boxes or padded envelopes with “GTB” as the shipper on the label and no markings that may indicate the source or contents of the package.

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our store, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • Vibrators And Dildos

  • Douche/Enema Kits

  • Anal Toys, Beads And Plugs

  • Cock And Ball Devices, Cock Rings And Cock Sleeves

  • Gags And Ropes

  • Lingerie And Men's Wear

  • Lubes, massage oils, condoms, and body paints are also not returnable.

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery.

All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.

This website is to only be viewed and used by an adult audience. All models are 18 years of age or older. If you are under 18 years old (21 years old in some states) you are to leave immediately. No exceptions.